FAQs
Q: What is The Insider panel?
A: The Insider is an exclusive online research community made up of select group of people who are readers of our mastheads. It lets readers like you take part in feedback studies, exclusive reader discussions and online forums.
Q: How many surveys do I have to complete?
A: We’ll usually email you once or twice a month to invite you to share your opinions and feedback. You are welcome to complete as many or as few as you prefer but we welcome every survey you respond to. Remember every feedback counts!
Q: How much time will the surveys take to complete?
A: All projects will clearly provide you with information on how long the activity is supposed to take. Our regular polls are designed to take less than a couple of minutes. We value your time and effort!
Q: How do I complete a survey?
A: We’ll email you a unique URL address for each survey. Simply click on that URL. All projects that you qualify for will also appear under the Activities tab when you login to your panel account at https://www.watodayinsider.com.au
Q: How am I rewarded for my time?
A: Every time you complete a survey you’ll be automatically entered into a monthly prize draw for the chance to win one of ten $75 giftpay vouchers. From time to time we also offer panellists the opportunity to win electronic goods, books, tickets to editorial events etc. For detailed terms and conditions please click here.
Q: Apart from survey incentives, what else do I get for my time and effort?
A: We regularly shareback results from a recent project that you may have respondent to. Topline results and feedback is made available on your panellist home page. Simply login to https://www.watodayinsider.com.au with your credential to view recent results.
Q: How can i unsubscribe from the community?
A: You can unsubscribe yourself from the Insider by sending an email request to support@watodayinsider.com.au. If you unsubscribe you will no longer be a member, and will no longer receive emails from the WAtoday Insider.
Q: I’ve forgotten my password. How do I retrieve it?
A: To retrieve your password, please follow these instructions:
1. Go to: https://www.watodayinsider.com.au
2. Enter your email address in the space provided
3. Click the “Forgot password?” link.
4. We’ll email you a link to reset your password. Please also check your spam folder for this email.
Q: How can I contact you?
A: For technical survey support, please email us at support@watodayinsider.com.au. For any other questions or comments about WAtoday Insider, please go to http://www.watoday.com.au/support